Comav Risk Services


Comav Risk Services (Pty) Ltd 2012/088416/07 is an authorised Financial Services Provider.
FSP Number: 45247

Legal Documentation:

Questions to ask your Financial Service Provider (FSP)

1. Are you registered with the Financial Services Board as a Financial services Provider?

2. Do you have professional indemnity insurance?

3. Which company’s products are you licensed to sell?

4. What products are you licensed to sell?

5. What are you staff’s qualifications?

6. How will you be paid and how much?

7. How ofter will I see you?

FAIS Ombud

The FAIS Ombud’s role is to resolve disputes between financial services providers and their clients in a procedurally fair, informational, economical and expeditious manner. If you receive inappropriate advice of you FSP or representative has not followed the proper procedures, you are entitled to complain to your intermediary and afford them the opportunity to rectify the matter. Thereafter, you can approach the FAIS Ombud to look into the matter further. Their Details are as follows:

The Office Of The FAIS Ombud

Tel:   021 470 9080

Fax:   021 348 3447

Address:   P.O. Box 74574, Lynnwood Ridge, 0040


Complaints Procedure

If you have any complaints which have or may cause you prejudice or damage relating to a financial service rendered by our staff of by one of our representatives, please contact out Complaints Disputes Facilitator immediately. His details are as follows:

Name: Mr Alan Johnston

Tel:   011 601 8800

Fax:   011 616 0350

Address:   P.O. Box 2756 Bedfordview 2008

Our complaints procedure has been established in terms of the Financial Advisory and Intermediary Services Act to protect you, our client. All complaints must be submitted in writing and must contain all relevant information and documentation. Our internal complaints resolution process is intended to provide fair and effective resolution documentation. Our internal complaints resolution process is intended to provide fair and effective resolution of all complaints.

What happens if I have a dispute on a claim with the insurer?

If you suffer a loss and your insurer repudiates your claim and you feel that this is either unfair in view of the circumstances of the loss or incorrect based on your policy wording, you have the right to approach the Ombudsman for Short Term Insurance who has jurisdiction to review and certain commercial insurances. Should such a situation occur, we will assist you to submit the paperwork to him. His details are as follows:

Ombudsman for Short term Insurance

Tel:   011 726 8900

Sharecall:   0860 726 890

Fax:   011 726 5501

Address:   P.O. Box 32334 Braamfontein 2017


Compliance Officer

Company:   Associated Compliance

Tel:   011 678 2533

Address:   P.O. Box 9655, Devon Valley, 1715

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